Auditing for Virtual Team Issue Escalation and Problem-Solving in global environment -- ComplianceOn (Quality Managemen Tr)
|Event Date/Time: Nov 17, 2010||End Date/Time: Nov 17, 2010|
In this global environment, productivity can be reduced because of the increased lag time when communicating through e-mail as opposed to face-to-face discussion. However, due to electronic delays and time zones, responses can take more time in Internet communication, possibly up to 24 hours before a response occurs.
When auditing supply chains for issue escalation as per ISO9001:2008, it should be found how remote teams keep a pulse on the supply chain performance results and their response to non-conforming product. Audit trails should seek processes that stop defects from reaching unsuspecting customers, perhaps referencing how the global supply chain implements shipment hold processes, resolving 8.3 Control of Non-Conforming Product requirements. Similarly, 8.5.2 Corrective action escalation processes should involve supply chain communication and issue resolution processes used to respond to customer complaints, supplier problems, and supply inventories.
Questions to keep in mind include what is the impact of the supply chain issue and how are remote teams either notified or asked to contribute. In this session remote members will learn best practices for virtual communication, issue escalation, and corrective action for virtual teams. Our expert will take you through below 3 problem-solving tools which will help you standardize the problem solving method so that remote teams get facts quickly, determine possible cause and implement solutions.
Impact Analysis Problem-Solving
First Response Problem-Solving
Areas Covered in the Seminar:
Examine the virtual environment defining what sectors are impacted, and the types of communication and technology to use.
Illustrate how online auditing is accomplished using collaborative programs for synchronous communication and centralization programs for asynchronous communication.
Define how to apply 5.5.3 Internal Communication, 8.3 Control of non-conforming product, and 8.5 Continual Improvement and Corrective Action to virtual team environments.
Discover how Impact Analysis Problem-Solving addresses issues that impact geographically and with culturally diverse remote team members.
Learn how to develop a First Response Problem-Solving methodology remote members use to identify process variations or gaps and determine how to respond to out of control situations.
Discuss how the four step G.R.O.W. Problem-Solving tool can be leveraged to organize synchronous meetings while resolving continual improvement projects.