Get Tough on Corrective Actions--ComplianceOnline Quality Managemen Training (Quality Managemen Tr)
|Event Date/Time: Jan 27, 2010||End Date/Time: Jan 27, 2010|
Why Should You Attend:
Do you seem to be reporting some of the same nonconformities from audit to audit? Isnâ€™t that frustrating? Why isnâ€™t the auditee fixing the problems? It may be partly your fault. Accepting weak corrective actions will lead to repeat nonconformities. Auditors must get tough when evaluating corrective actions. If the action only fixes the problem and doesnâ€™t remove the cause, donâ€™t accept it. If you accept a weak solution, youâ€™ll end up writing the same nonconformity in the future.
Why are organizations having a hard time taking effective corrective action? It may be they donâ€™t understand how to perform root cause analysis. Or, it might be they simply view a request for corrective action as a distraction to be quickly dismissed so they can get back to work.
A common mistake is for the auditee is to say the root cause was â€œhuman errorâ€. As a result, they attempt to correct the guilty personâ€™s behavior instead of eliminating the real root cause. Unfortunately, auditors often compound the issue by attempting to conduct the follow-up audit too soon.
This session reviews the differences between containment, correction, corrective action, and preventive action. Common issues are identified and auditors are told to get tough on corrective actions. They must reject weak responses. If not, theyâ€™ll repeatedly report the same or closely related nonconformity.
Areas Covered in the Seminar:
Cause Really Human Error?
The Auditor Role.
Corrective Action Request.
Corrective Action Process.
Correction vs. Corrective Action.
Requirements for Correction.
Corrective Action vs. Preventive Action.