Customer Service Essentials for Enrollment Services Staff
Venue: Online Webcast
|Event Date/Time: Feb 17, 2011|
In the context of financially stressful situations (paying bills, disbursing funds, or managing financial aid appeals), conversations with students and parents can sometimes escalate and result in emotional exchanges that impede problem resolution.
This webcast will help you identify how small things can make a big difference, especially during busy enrollment cycles. You'll learn techniques for handling the ways phones are answered, conversations are managed, lines are monitored, and problems are resolved that can significantly impact customer satisfaction, operational success, and staff morale.
WHO SHOULD ATTEND
Front-line enrollment and financial services staff, counselors, bursars, and registrars will benefit from this event. Financial aid administrators and enrollment leaders will learn techniques for training their teams in customer service techniques.