Contact Centres Asia 2011

Venue: Amara Hotel

Location: Singapore, Singapore

Event Date/Time: Feb 15, 2011 End Date/Time: Feb 16, 2011
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Customer Management IQ is delighted to present the 2nd Annual Contact Centres Asia 2011, featuring case studies and best practices from leading customer care professionals around Asia Pacific.

We recognize balancing the push for personalized and targeted services against cost requirements is challenging so join us as we discuss new trends and updates within the industry in the last 12 months.

This is the platform to engage in lively debates on how we can re-define customer experience through:
• Integrated multi-channel touch points for improved customer interactions
• Consistent quality monitoring and collection of customer feedback
• Active listening and process redesign for cross- and up-sell opportunities
• Employee engagement and incentive programs for staff retention
• Leveraging on technology for increased productivity