Event Date/Time: Jun 13, 2011 End Date/Time: Jun 17, 2011
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As contact centers continue to evolve and add channels of communication – live chat, social media, etc – the approach to workload distribution, staffing, metrics and analytics of a solely phone and email call center have become antiquated. Attend the 12th Annual Call Center Week to ensure that no channel of contact becomes neglected and you are communicating and listening to customers where they want to be reached.
Topics of discussion will include:
• Measuring the Impact of Multiple Initiatives on Customer Experience
• Doubling and Tripling Results by Coaching your People
• Converting VOC into Actionable Data to Drive Business Results
• Creating a Culture that Produces Not Only Motivation but ROI
What Makes this Event Unique:
• The largest event with senior level practitioner speakers providing real world insight on what it takes to achieve world-class call center status.
• The event will include: 6 Keynotes; 32 Unique Tracks, 9 Workshops; 2 Master Classes, 2 Site Tours and a dozen hours of Networking
• Expansive Exhibit Hall, allowing attendees to better evaluate the latest product & service offerings that will improve your operations and results
• The ONLY event supported by the Call Center Excellence Awards

Call center professionals can register for a FREE exhibition pass at www.callcenterweek.com. You can also visit the website to register for the conference and workshops. Alternatively, call 1-800-882-8684 or email info@iqpc.com.


3667 Las Vegas Boulevard
United States