Association of Government Contact Center Employees (AGCCE) 11th Annual Conference (AGCCE)

Venue: Crown Plaza Hotel

Location: Hampton, Virginia, United States

Event Date/Time: May 10, 2011 End Date/Time: May 12, 2011
Registration Date: Apr 30, 2011
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Description

The 11th AGCCE Conference brings together government contact center managers, vendors and speakers in a 3 day event, which includes a deep dive into 3 government contact centers. This event will be held in Hampton, Virginia and includes site visits to the City of Hampton 311 Call Center, the City of Virginia Beach 311 Call Center and the City of Chesapeake Call Center. In addition, speakers will address the following:
ABC's of starting a government contact center

Incorporating your contact center into your government's disaster response and recovery (includes ICMA disaster toolkit CD)

Government and virtual contact centers - a report on the Minneapolis Pilot Project

Use of a knowledge base and how it can convert your center from a switchboard to a full service contact center

Hear how some contact centers have worked with departments to improve processes and service delivery throughout the organization

Venue

downtown Hampton - see website for more information
Hampton
Virginia
United States
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Additional Information

Price for AGCCE members is $125 for the 3 day event, which includes all meals, all transportation to the 3 contact centers and evening receptions. The government rate for the hotel is $77 per night with government ID. All participants will be given a flash drive with all presentations, vendor and participation contact information, sample forms and reports from site visits and other pertinent information - all FREE!. No notebook to lug around and easy to share information.

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