|Event Date/Time: Apr 27, 2011||End Date/Time: Apr 29, 2011|
The focus of the conference is developing the traditionally perceived call centre into a revenue generating centre and integrating social media communication. Particular emphasis is paid to learning best practices for planning an effective cost centre model in order to transition the centre to a strategic unit. Leveraging social media and technology to increase centre efficiencies and customer satisfaction level is also a key focus too.
What makes this event unique is the enhanced focus on emerging trends, such as social media, new centre technology, as well as the large number of senior level call centre professional speakers.
The conference will be a one tracked program of approximately 16 sessions with industry expert presentations and practical case studies that explore proven routes to success in service to sell models, social media integration, retention techniques, recruitment, and customer service innovation.