IQPC is pleased to present our 5th Call Centre Week Canada event, which is the Canadian “sister show” to our mega event Call Center Week held in the U.S. each June. Call Centre Week is targeted at Canadian delegates only and is about delivering a great customer experience while meeting and exceeding business objectives. The last conference was held 13Sep2010; therefore this is the 1st Call Centre Week Canada event being held after only a 6 month interval.

The focus of the conference is developing the traditionally perceived call centre into a revenue generating centre and integrating social media communication. Particular emphasis is paid to learning best practices for planning an effective cost centre model in order to transition the centre to a strategic unit. Leveraging social media and technology to increase centre efficiencies and customer satisfaction level is also a key focus too.

What makes this event unique is the enhanced focus on emerging trends, such as social media, new centre technology, as well as the large number of senior level call centre professional speakers.

The conference will be a one tracked program of approximately 16 sessions with industry expert presentations and practical case studies that explore proven routes to success in service to sell models, social media integration, retention techniques, recruitment, and customer service innovation.