Session on Customer Management-The Art of listening the Voice

Venue: Hotel Taj Krishna

Location: Hyderabad, India

Event Date/Time: Feb 23, 2011 End Date/Time: Feb 23, 2011
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Achieving success in today’s competitive global markets takes more than great products and services. Knowing how to deliver a differentiated and highly competitive customer experience cost effectively is critically important and increasingly challenging. It is essential to learn more about customers' needs and behaviors in order to develop stronger relationships with them and increase customer value by analyzing and improving the customer service.

Against this background CII Andhra Pradesh is organizing a Session on “Customer Management” with Mr. Jyotin Sachdev, President, Shared Expectations at 1500 hrs on 23 February 2011 at Hotel Taj Krishna, Hyderabad.

Mr. Jyotin Sachdev is an accomplished management professional with demonstrated experience in a wide range of business services to corporate and small businesses. His specific skills are in Marketing, Sales and Customer Relationship Management; Corporate Communications and Training; Business Process Improvements; Change Management; Executive Coaching; and Multicultural Intelligence.

Through his Business Advisory Service, Shared Expectations, he focuses on providing practical, affordable guidance to grow a business, retain customers, gain new markets, manage critical resources, explore new opportunities and manage the bottom line. His Voice of the Customer business model has been successfully deployed in linking customer expectations to business processes. His expertise in competitive market assessments to create strategic business solutions earned him a Bell Laboratories President Award for Innovation and Technical Excellence. He has also served as an Executive Recruiter and HR liaison for Bell Laboratories and AT&T.

Jyo is a trained facilitator with skills in team building and multicultural diversity for global management. He has an executive MBA from George Washington University with engineering degrees from Lehigh University and the Indian Institute of Technology. As a member of several professional management and training organizations, he also has a global network of executive level resources available to him for every imaginable business discipline and industry.

Jyo is a member of The Indus Entrepreneurs (TiE), American Society for Training and Development (ASTD), and is a Registered Professional Engineer in Pennsylvania. He has served on the adjunct faculty at De Sales University and is an Executive Facilitator and Project Mentor for Lehigh University’s annual Global Village program. He was recently appointed as a tennis coach at Moravian Academy.

The session will also be addressed by Mr. Ajit Rangnekar, Dean, Indian School of Business, Hyderabad.


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