Next Generation Customer Experience

Venue: Los Angeles

Location: Los Angeles, California, United States

Event Date/Time: May 23, 2011 End Date/Time: May 25, 2011
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Description

Next Generation Customer Experience Event brings together senior level executives across all industries to address key customer experience trends and challenges. From ideas for creating and enforcing a customer-centric culture to investing in groundbreaking customer experience initiatives, this 3-day event will arm you with immediate strategies to drive consumer loyalty and boost long term profitability for your organization.
Join us May 23-25 for the most comprehensive and thought-provoking customer experience event of the year.

Walk away with revenue-driven customer experience strategies and ideas on how to:
• Instill customer-centric core values to set the stage for customer experience excellence
• Empower employees to deliver unparalleled customer experiences
• Achieve consistent executive support for your most pressing customer issues
• Tap into structured and unstructured customer feedback to uncover experience gaps
• Engage with your customers using social media to respond to experience delights and disappointments
• Rejuvenate the in-store experience to address the needs of today’s empowered consumer
• Optimize the mobile brand experience and connect it to existing channels
To register or get more information visit: http://www.wbresearch.com/customerexperience/home.aspx or call 646 200 3570

Venue