Free Webinar: Stop Trying to Delight Your Customers!

Venue: New York, NY

Location: New York, NY, United States

Event Date/Time: Mar 03, 2011
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This Webinar sponsored by IntelliResponse, Matthew Dixon, Managing Director of the Service Practice at Corporate Executive Board, examines the true links between customer service and loyalty, based on a recent Customer Contact Council study of more than 75,000 customers who had interacted over the phone with contact-center representatives or through self-service channels such as the web, voice prompts, chat, and e-mail.