Conflict Management & Resolution for EHS Professionals (Banking and financia)
Venue: Online Event
|Event Date/Time: Apr 07, 2011||End Date/Time: Apr 07, 2011|
EHS professionals often have to manage or resolve conflicts. These may be between workers, management, trainees, building occupants, building representatives, etc. We will look at what works, what doesnâ€™t, and why more progressive techniques work best. Case examples will be discussed and attendee cases will be welcomed.
Conflicts are a natural part of human existence. They occur in every setting including the work world and other areas where EHS professionals practice. Unfortunately many EHS professionals do not have training in how best to manage and resolve conflicts that arise in the course of their work.
In this interactive and participative session, we will examine and discuss many aspects of successful negotiations and conflict management and resolution.
Areas Covered in the Seminar:
Topic areas include the following:
The nature of humans and conflict.
Not all conflict is â€œbadâ€!
Separating people from the problem.
Being â€œeasyâ€ on the people and â€œhardâ€ on the problem.
Negotiating based on interests rather than positions.
3 types of communication â€“ verbal, non-verbal, and para-verbal.
Active listening skills and the use of â€œempathicâ€ statements.
Beneficial traits and characteristics for EHS conflict mediators.
The concept of â€œfairnessâ€.
Use of objective criteria and existing standards.
One-sided power and what to do.
â€œBATNAsâ€ (Best alternatives to negotiated agreements)
NOTE: Use This Promocode ( 117660 ) To Get 10% Discount.