Conflict Management & Resolution for EHS Professionals (Banking and financia)

Venue: Online Event

Location: Palo Alto, California, United States

Event Date/Time: Apr 07, 2011 End Date/Time: Apr 07, 2011
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Description

Why Should You Attend:

EHS professionals often have to manage or resolve conflicts. These may be between workers, management, trainees, building occupants, building representatives, etc. We will look at what works, what doesn’t, and why more progressive techniques work best. Case examples will be discussed and attendee cases will be welcomed.

Conflicts are a natural part of human existence. They occur in every setting including the work world and other areas where EHS professionals practice. Unfortunately many EHS professionals do not have training in how best to manage and resolve conflicts that arise in the course of their work.

In this interactive and participative session, we will examine and discuss many aspects of successful negotiations and conflict management and resolution.

Areas Covered in the Seminar:

Topic areas include the following:

The nature of humans and conflict.
Not all conflict is “bad”!
Separating people from the problem.
Being “easy” on the people and “hard” on the problem.
Negotiating based on interests rather than positions.
3 types of communication – verbal, non-verbal, and para-verbal.
Active listening skills and the use of “empathic” statements.
Beneficial traits and characteristics for EHS conflict mediators.
Emotional maturity.
The concept of “fairness”.
Use of objective criteria and existing standards.
One-sided power and what to do.
True collaboration.
Overcoming barriers
“BATNAs” (Best alternatives to negotiated agreements)


NOTE: Use This Promocode ( 117660 ) To Get 10% Discount.

Venue

Online Event
2600 E. Bayshore Road
Palo Alto
California
United States
MORE INFO ON THIS VENUE