ITIL V3 Foundation Course

Venue: Grace Hotel

Location: Sydney, New South Wales, Australia

Event Date/Time: May 04, 2011 End Date/Time: May 06, 2011
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Description

Dear All,

The Foundation Level of the ITIL Qualification Scheme focuses on providing knowledge and comprehension of the key concepts, structure, terminology and processes of ITIL.

This entry level certification offers candidates a general awareness of the key elements of the ITIL V3 Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices.

Upon successful completion of the education and examination components related to this certification candidates can expect to gain knowledge and understanding in the following areas:

Service Strategy: designing, developing and implementing service management as a strategic asset to align with Business processes.

Service Design: The design and development of service and service management processes.

Service Transition: The building, testing, authorising, documenting and implementing new and changed services into operation.

Service Operation: The day-to-day support and management of live services

Continual Service Improvement: Creating and maintaining value for customers through monitoring and improving services, processes and technology throughout the lifecycle.

Successful completion of the Foundation certificate also fulfils the pre-requisite entry criteria for the next level of study within the ITIL qualifications scheme, the ITIL V3 Intermediate Level.

Thanks & Best Regards
Emma Robinson
Enterprise Architecture Services

Venue

Grace Hotel
77 York Street
Sydney
New South Wales
Australia
MORE INFO ON THIS VENUE

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