Event Date/Time: Jul 12, 2011
Over the past decade or so, outsourcing has become a viable means for companies to control costs. As IT projects increase in scope and value, it becomes critical for you, as the CTO, CIO, IT Manager or Project Manager to ensure that you have negotiated the best deal up-front rather than discover mid-way through the contracted period that the contract terms do not adequately meet your organisationâ€™s needs. The IT function is increasingly seen as a business unit, where CIOs and IT managers become a business manager, overseeing many strategic and operational issues, including the outsourcing of non-core functions. With the intention of lowering costs, service contracts or service level agreements (SLAs) are signed, but little pre-consideration is often put into the problems that come with it â€“ discrepancies in service, misunderstanding of contract terms, mis-matched expectations, amongst others.