Credit Collections Masterclass: Maximise Your Hidden Profit Centre
Venue: Dubai, UAE
|Event Date/Time: Jul 18, 2011||End Date/Time: Jul 19, 2011|
|Early Registration Date: Apr 30, 2011|
In order to meet the demands of the 21st century, put your credit department right where it belongs: at the heart of your business. Expect to work; expect to contribute to discussions; expect a workshop like you have never seen; and expect to have fun!
Join us today to:
UNDERSTAND the leverage that you have to make profit in an area that is currently seen as a cost to your organisation.
INCREASE the personal impact of each member of the team by focusing their energies on better performance and increased profitability.
INFLUENCE the future culture of your collections floor.
PLAN for strengthening the synergy between the collections team and the rest of the operation.
LEAD your Collections team with your practical action plan.
USE the practical ideas that you will take away for the growth of your business by driving down costs and working more effectively.
ACHIEVE this without capital expenditure!
The focus of Day 1 will be on looking at generating profits from the collection function; re-defining the image of collections and repositioning it within the business.
The focus of Day 2 will be on consolidating the concepts from Day 1 with designing the competitive collections environment. These will be integrated with the whole Collections team from Senior Manager to Collector to ensure better performance and to assure profitability.
About your Course Facilitator:
Your Course Facilitator, with more than 20 years of banking and credit industry experience, has personally delivered world-class training and consultancy around the world. On the international circuit, he has delivered keynote speeches at the World Congress for Collections and Credit Control, and has also written bespoke training programmes for many of the worldâ€™s largest banks, designing strategy and ongoing coaching programmes for all levels of staffs.
He has also developed, written, and designed the flagship credit control/collections programme â€œAdvanced Collectionsâ€, delivering outstanding results in different cultures all over the world.
Being a Member of the ICM (Institute of Credit Management), he was responsible for running the ground breaking Collections programme â€œCollect with Confidenceâ€ and later for â€œProfessional Collections Skillsâ€ and â€œAdvanced Collections Trainingâ€.
His worldwide clients include: American Express, Toyota, Virgin Atlantic Airways, UOB Bank Singapore, ING, HSBC, Royal Sun Alliance, Sri Lanka Telecom, Citibank, Maxis Mobile Malaysia, Nynex Cablecomms, Bank of Scotland, and many more...
** All delegates whom register before 30th April 2011 will be entitled to our early-bird discount (subject to first-come-first-serve basis).
Who Should Attend: Senior and Middle Management of Collections and Credit Control Management, Debt Recovery/Collections, Accounts Receivables, Finance, Credit Management, Sales and Marketing, or any executives involved in managing credit control and/or collections and recovery function in the organisation.