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QUESTIONS| Event Date/Time: May 23, 2011 | End Date/Time: May 24, 2011 |
| Registration Date: May 20, 2011 | |
| Early Registration Date: May 15, 2011 |
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Charles Bennett has spent more than 20 years in consulting companies and software houses, shaping, advising and delivering – “big ticket†change programs. He is a regularly requested speaker at conferences and exchange summits and has had a number of papers in advanced performance change published. Also a speaker and participated on ‘panel of experts’ at conferences and published subject matter papers.
This two days workshop will be great primer for beginners and will provide new insight & fresh ideas for people with experience in BPM and will lead to Certification as a Certified Process Professional (CPP) Levels 1 and 2 (practitioner and professional)
What you will learn: • Apply process diagnostics to any existing process or service • Determine the magnitude of the points of failure performance factor and causes of work performance factor of the process. • Identify actions that can be taken to improve the process • Identify actions that will significantly reduce the process points of failure and causes of work of the process • Apply process diagnostics to a customer focused (SCO) process • Identify actions that can be completed in less than 90 days (often much less)
What you will take away: SIX Hands-on toolkits Case Study Examples The Process Audit template Working pack and links to supporting resources Steve’s latest book A completely new way of looking at process! CPP level certification 1 & 2.
This two days workshop will be great primer for beginners and will provide new insight & fresh ideas for people with experience in BPM and will lead to Certification as a Certified Process Professional (CPP) Levels 1 and 2 (practitioner and professional)
What you will learn: • Apply process diagnostics to any existing process or service • Determine the magnitude of the points of failure performance factor and causes of work performance factor of the process. • Identify actions that can be taken to improve the process • Identify actions that will significantly reduce the process points of failure and causes of work of the process • Apply process diagnostics to a customer focused (SCO) process • Identify actions that can be completed in less than 90 days (often much less)
What you will take away: SIX Hands-on toolkits Case Study Examples The Process Audit template Working pack and links to supporting resources Steve’s latest book A completely new way of looking at process! CPP level certification 1 & 2.
