Dear All,

The world's leading companies have come to realize that only when their customers are successful, will they be successful. In pursuit of their market leadership not only they need to spend time to look inside their business to know how things are getting done but also look outward to get deep understanding of their customers. It is a fair guess to say that a massive chunk of corporate resources go into such efforts, whether it is in IT, finance, sales, marketing or operations.

One of the most challenging issues in BPM is not the question of "If" it is the question of "How." This two-day program by Steve Towers will focus on how to do design and implement efficient and effective business processes.

Learn from the lessons from decades of real experience with real (and successful) BPM initiatives for taking BPM from promise to practice. This will be great primer for beginners and will provide new insight & fresh ideas for people with experience in BPM. Rest assured, you will never think about business in the same way again.

Thanks & Best Regards
Matthew Winters