Customer Experience as a Differentiator
Venue: The Westin Governor Morris
|Event Date/Time: Jun 09, 2011||End Date/Time: Jun 09, 2011|
A recent study completed by Vanson Bourne noted 64% of CSPs stated that order fall out caused churn.
Analysts agree that becoming customer centric and enhancing the customer experience is the most important competitive differentiator for a Service Provider to ensure customer loyalty, increase customer spend and reduce operating costs.
With the advent of complex bundled products to their customers, a web of siloâ€™d operations and systems have become prevalent making it difficult to fulfill services without error.
CSPs realize that order issues, including order fallout, exist but they lack end to end visibility into the fulfillment process and have limited ability to replace their existing systems. Therefore they cannot respond to any issues that arise.
Join Progress, Analyst and Customerâ€¦to learn how you can:
- Achieve 360 visibility to all your customer touch points in your end to end provisioning process
- Gain the ability to immediately see. sense and respond to any issues before your customer is negatively impacted
- Leverage instead of replacing your existing infrastructure to become more customer centric and operationally responsive while reducing costs and increasing revenue
- Rapidly evolve operating models continuously to adapt to changes in the business environment and the competitive landscape.