Reinventing Customer Service
Venue: Metropolitan Hotel
|Event Date/Time: Sep 26, 2011||End Date/Time: Sep 28, 2011|
|Registration Date: Sep 26, 2011|
* Embrace & develop a social media-focused strategy that's right for your organization
* Learn how to do more with less
* Learn how to plan & execute the journey to achieve customer satisfaction
* ING Direct's successful 3-year vision to excellence
* Gain insight from a trusted consumer advocate columnist on what customers really want
* Get a glimpse into the CSC of the future
* Take an inside look at how leaders embrace employee engagement
* Build a customer experience that matches your brand
* Arcus Consulting Group
* Cineplex Entertainment
* Citi Cards Canada, Inc.
* DDB Canada
* Due North Communications
* FirstOntario Credit Union Limited
* Gamma-Dynacare Medical Laboratory
* Genius Solutions Inc.
* Grand & Toy
* Groupe Aeroplan Inc.
* International Customer Service Association (Toronto Chapter)
* ING Direct
* Linde Canada Ltd.
* Nolitours and Transat Holidays
* Ontario Telemedicine Network
* Sunlife Financial
* Technical Standards & Safety Authority
* TMG International Inc
* The Taylor Reach Group, Inc.
* The Toronto Star
* University of Toronto, School of Continuing Studies
Who Should Attend:
Vice-presidents, Directors, Managers & Team Leaders for: Contact & Call Centres, Customer Service, Information Services, Online Services, Hotlines, Help Desks, HR, Employee Relations and Training; Consultants; Project Managers; CCC owners; Marketing, Communications & Social Media professionals.