ITIL V3 Foundation Course
Venue: Grace Hotel
|Event Date/Time: Jun 07, 2011||End Date/Time: Jun 09, 2011|
We are glad to announce the up coming ITIL V3 Foundation Course by Ms. Liz Gallacher leading to certification from EXIN Accredited Training Provider in Australia.
Sydney : 7 - 9 June '11
The Foundation Level of the ITIL Qualification Scheme focuses on providing knowledge and comprehension of the key concepts, structure, terminology and processes of ITIL.
This entry level certification offers candidates a general awareness of the key elements of the ITIL V3 Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices.
Service Strategy: designing, developing and implementing service management as a strategic asset to align with Business processes.
Service Design: The design and development of service and service management processes.
Service Transition: The building, testing, authorizing, documenting and implementing new and changed services into operation.
Service Operation: The day-to-day support and management of live services
Continual Service Improvement: Creating and maintaining value for customers through monitoring and improving services, processes and technology throughout the life cycle.
Thanks & Best Regards