ITIL V3 Foundation Course

Venue: Grace Hotel

Location: Sydney, NSW, Australia

Event Date/Time: Jun 07, 2011 End Date/Time: Jun 09, 2011
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Description

Dear ,
We are glad to announce the up coming ITIL V3 Foundation Course by Ms. Liz Gallacher leading to certification from EXIN Accredited Training Provider in Australia.
Sydney : 7 - 9 June '11
The Foundation Level of the ITIL Qualification Scheme focuses on providing knowledge and comprehension of the key concepts, structure, terminology and processes of ITIL.
This entry level certification offers candidates a general awareness of the key elements of the ITIL V3 Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices.

Service Strategy: designing, developing and implementing service management as a strategic asset to align with Business processes.

Service Design: The design and development of service and service management processes.

Service Transition: The building, testing, authorizing, documenting and implementing new and changed services into operation.

Service Operation: The day-to-day support and management of live services

Continual Service Improvement: Creating and maintaining value for customers through monitoring and improving services, processes and technology throughout the life cycle.
Thanks & Best Regards
Ashley Williams

Venue

Grace Hotel
77 York Street, Sydney NSW 2000, Australia
Sydney
NSW
Australia
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