Building Trust & Resolving Conflict: How to Succeed in Every Relationship!
Venue: Crowne Plaza Valley Forge
|Event Date/Time: Jun 29, 2011||End Date/Time: Jun 29, 2011|
|Registration Date: Jun 22, 2011|
Relationships that are high in trust are much more effective than those that are not. Trust cannot be faked, manipulated or forced but it can be earned. Establishing compelling trust in relationships is everyone's job but one that is not always easy to do. In this presentation we will look at the challenge of building trust in every relationship and the impact of trust on a company's top and bottom line. Participants will also learn:
* How to build trust with every team member
* What to do when trust is broken
* How to control your ego so it doesnâ€™t get in the way
* How to get the â€œDead Mooseâ€ on the table
* How to manage relationships you can't lead
Resolving Conflict (Removing the Dead Moose)
Conflict is a natural part of any relationship. Conflict by itself is not good or bad but the way we address it can be. When you are faced with an issue that you don't think you can address with someone it puts a distance between you and them. The more issues there are the greater the distance and the lower the trust.
Addressing conflict in a non-confrontational way that strengthens a relationship is a skill that everyone needs to develop to be successful. When not addressed correctly conflict can destroy a relationship and its ability to be productive. You will learn how to create an environment of safety and security where issues can be addressed and obstacles removed. Participants will also learn:
* The four steps to resolving conflict when it happens
* Three bad choices people make when faced with conflict
* How to address conflict that is communicated non-verbally
* What to do when emotions surface
Setting Standards & Expectations
This seminar will teach you how to communicate more effectively so you get better results. If you want to make it to the next level in your business relationships this is a donâ€™t miss presentation. This seminar is not lectured! The ideas and concepts are facilitated with interaction, exercises, videos and real world examples.