Customer Experience Management in Telecoms Virtual Event

Venue: Online

Location: Online, Other

Event Date/Time: Aug 09, 2011 End Date/Time: Aug 25, 2011
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Learn how to develop and implement a customer-centric strategy and differentiate your offering, measure the customer experience and combat churn

Do you want to transform your customer experience management strategy to maximise retention and minimise churn?

The telecoms market is evolving rapidly and now, more than ever, you need to tailor your customer offering to ensure that you’re giving your customers exactly what they want. Low prices and great products are no longer enough; you need to focus on accurately identifying the needs of your precious customer base to deliver products and services that not only meet, but exceed, your customers’ expectations to maximise the customer experience you provide.

Easy as it sounds, recognising the need for a CEM strategy and successfully implementing one are two entirely different things. So, if like the rest of the telecoms industry, you are struggling to differentiate your offering, engage your organisation behind your CEM strategy and actually measure the customer experience and translate these findings into actionable strategies, you will find the insight you need to move forward during this Customer Experience Management in Telecoms Virtual Summit.

Share insights, brainstorm new ideas and participate in interactive panels and Q&A sessions focusing on how to truly transform your customer experience management strategy and stimulate business growth.

Key presentations that you will learn from include:
> Determine how Telus are putting their customers at the heart of their organisation to optimise the experience they provide
> Examine how Grameenphone phone are enhancing the customer experience in a developing market
> Establish how Hutchison 3 Denmark are developing and delivering an optimum online customer experience
> Evaluate the success of Eircom’s NPS programme: from launch to lasting improvements in nine months
> Understand from leading author Colin Shaw the key strategic actions that are critical to improving your customer experience

So, combining these practical case studies with the high level of expertise on offer and an agenda that fits around your schedule – can you afford to miss this opportunity?

This essential online event takes place between the 9th and 25th of August 2011 and represents a compelling new way to transfer knowledge and exchange business-critical information. It is your exclusive opportunity to engage with fellow CEM experts and hear how 14 thought leaders from across the world are tackling the customer experience challenges you are facing.