Contact Centre Operations (CCO)

Venue: Kuala Lumpur

Location: Kuala Lumpur, Malaysia

Event Date/Time: Jul 26, 2011 End Date/Time: Jul 28, 2011
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Event: Contact Centre Operations
Date: 26-28 July 2011
Venue: Kuala Lumpur

Highlights: adapting your contact centre's structure and workforce management for greater efficiencies and cost savings, recruiting and retaining star performers by offering more enticing, non-monetary incentives.

Objective: to unearth the winning formula to exceed expectations and demands of ever higher service standards, while addressing the challenges to continuously improve customer experience & call quality, effectively using customer intelligence and managing the evolving workforce demographics.

The event will play host to distinguished international and local speakers across the South-East Asia region. All of whom are from a wide range of industries such as McDonalds Malaysia, American Express, Air Asia, True Touch Co. Ltd Thailand and others.