CEE banking markets are witnessing increasing use of advanced banking techniques, sophisticated marketing and pricing strategies,customer segmentation, organizational specialization and distinctive products, therefore there is more need to focus on understanding the existing customers’ needs. The key questions banks will have to answer for 2011 will be which branches to start with, how much to spend at each branch and what remodel elements to include in each branch.

Our 8th Annual CEE Retail Banking forum will provide you with the latest best case studies on business strategies and retail banking products in the whole CEE region. You will have the opportunity to learn how to make mobile banking a reality, what the future of branch banking is, how to improve in the loyalty and CRM and how to develop the best risk management tools. Join us in Budapest - the city of spas and discover the key strategies of retail banking in the CEE region in the economic upswing.

Two days event with an amount of burning topics to be discussed. Quality delivered annually with special features of 2011!

Who will benefit from this event?


Banks

Departments and job titles:
CEOs, Regional CEOs, Vice Presidents, Managing Directors, Directors of: Retail Banking, Sales& Marketing, Treasury Sales, Cards, Consumer finance department, Electronic banking division, Branch network development, Marketing, Internet banking, online banking, mobile banking, CRM & Customer Loyalty, Product Management, Product Development, Direct Banking, Multichannel, Channel Management etc.

Key topics:




• Successful Retail Banking Strategies in the CEE region

• Potential Growth areas in the CEE - Real Life Examples

• Boosting Profitability in CEE region

• Branch Banking in the Changing Times

• Road ahead for Retail Banking: Using the Multichannel

• Building Strong Customer Relationships

• Attacting New Customers through Social Media

• Mass Adoption of Mobile Banking

• Fraud Risk Management

• Credit Risk Management

Special features:



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Speed Networking Kick-Off
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CEO-Hotspot
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2 streams
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Representatives of banks and financial institutions from the CEE and CIS regions



Reasons you should attend :


· C – level executives from several leading financial institutions (CEE)

· 170 senior retail banking executives

· 31 countries, 72 banks, 26 C-level executives were represented in 2010

· 95% of attendees would recommend this event to their colleagues

· Real-life case studies to be presented