Global Customer Experience Management (CEM) Certification Program (Global CEM Certifica)

Venue: Crowne Plaza San Francisco Airport Burlingame

Location: San Francisco, California, United States

Event Date/Time: Jun 29, 2011 End Date/Time: Jun 30, 2011
Registration Date: Jun 23, 2011
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Global Customer Experience Management (CEM) Certification Program
is developed and co-delivered by 15 G-CEM International Partners from North America, Europe and Asia. Endorsed by 9 leading authorities, the program is the only internationally recognized CEM certification program continuously running and expanding in different parts of the world. Since 2006, the program has been successfully held in London, Copenhagen, Amsterdam, Paris, Barcelona, Istanbul, Dubai, Johannesburg, Shanghai, Bangkok, Hong Kong, Singapore and San Francisco. Up till now, the program has drawn hundreds of attendees from 49 countries.

What Make Us Unique
Worldwide Acceptance and Universal Application:
This is the only CEM certification program that proves its global acceptance in different markets around the world. The program offers a structured framework combining time-tested theories, universally applied principles and practical methods and tools with a winning approach to kick start your CEM.

International Track Record of Success:
Continuously run for 27 times since 2006 in major cities around the world including London, Paris, Barcelona, Copenhagen, Amsterdam, Dubai, Johannesburg, Singapore, Hong Kong, Shanghai and San Francisco, the program draws senior executives of blue chips, Fortune 500 companies, top-tier management consultancies and universities from 48 countries all over the world.

Small Class to Ensure High-level of Interaction:
The program is conducted in small class workshop style to ensures high-level of interaction between attendees and trainers. We believe attendees come to attend the program with specific questions in mind and we aim to provide two-way communication to help solving their problems and issues.

What You Will Learn
• The essentials of successful customer experience management
• To plan and implement effective customer experience management strategies and initiatives
• To apply relevant tools and models in designing the best customer experience practice for your business

Who Should Attend
Anyone who has management or functional responsibilities to deal with customers will benefit from the course. In particular, you will likely be:

• Department Heads of Marketing, Services, CRM, Customer Experience or Sales
• Director/ VP / GM of customer management related units
• Management Executives who take charge of corporate strategy planning and customer management development
• Business Owner who sees CEM a critical differentiator for their business

CEM Certification
The Certificate of CEM (Customer Experience Management) will be granted to attendees who successfully completed and passed the 2-day training session with corresponding in-class exercises and one take-home certificate assignment.

Program Fee
• Program fee is USD2,500 per person
• Group discount of USD2,200 per person is available for a group of 3 or more attendees to register together from the same company. Early bird discount of USD2,200 per person also applies if registration and payment are completed at least six weeks prior the program.
• The fee includes training fee, training documentation in e-files, certification fee, lunches and coffee breaks for both days. Accommodation is NOT included