Customer Complaint Handling - Meeting the Customer and Agency Needs (FDA Compliance Train)
|Event Date/Time: Jul 06, 2011||End Date/Time: Jul 06, 2011|
This webinar will provide valuable information on the requirements for customer complaint handling as defined by the regulations in USA, Canada and the EU as the agencies reinterpret them and begin to more strongly enforce them. It will enable you to see how successful companies can translate these requirements and changing agency stance into workable processes that are compliant with the regulations and yet efficient from a business perspective, meeting their customer needs.
We will show you simple ways to make your complaint handling processes work for you and serve you rather than becoming a business burden or worse a compliance liability. Learn to benchmark your processes against those of successful companies We will also discuss examples of companies that run afoul of the agencies new interpretations resulting in warning letters and how from this information you will be able to assure that you do not suffer the same fate.
Areas Covered in the Seminar:
Elements of an effective customer complaint handling program.
What regulations govern these complaint handling programs in the light of increased enforcement?
How to develop and implement a program that is both compliant and efficient?
What a compliant program looks like?
How to streamline and benchmark your current system using risk based approaches?
Good and bad complaint handling process practices.
What the agencies expect from you to convince them you are in compliance and in control?
Where companies go wrong and get into regulatory hot water and how to avoid it yourself?
Who Will Benefit:
This Webinar is useful for all companies in pharmaceutical and biotech industries. All staff from following department must attend this course.
Quality and Compliance staff
Regulatory Affairs professionals
Quality Control staff