Smart Stations & Terminals World Europe 2011 (smart stations)

Venue: Park Plaza Amsterdam Airport

Location: Amsterdam, Netherlands

Event Date/Time: Nov 08, 2011 End Date/Time: Nov 10, 2011
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• Explore the revenue generating possibilities available for your stations to take them from cost centres to profit centres
• Meet the demands of your passengers and enhance customer loyalty through the application of innovative technology
• Utilise Value Management and evaluate your business model to deliver the Station of Tomorrow and ensure its whole-life cost efficiency

8 key reasons to attend

1. Create a profit making station by understanding the needs of your customer. Learn how DB Stations & Service, Jernhusen, CJRC are targeting these needs to maximise revenue potential
2. Evolve terminal business models to achieve the station of tomorrow. Understand how SNCF Gares & Connexions, Network Rail and SNCB-Holding are overcoming this challenge
3. Identify the future potential in your business model with insights and opportunities presented by Network Rail, TFL and ATOC
4. Develop the potential of new revenue sources in and around stations. Understand how HighSpeed1 and Grandi Stazioni are making the most of their retail assets
5. Enhance customer experience with innovative technology. Hear about the lasted advances in ticketing from Veolia Transdev, LTA Singapore and TFL
6. Meet passenger demand with strategies to increase customer loyalty, enable passengers and improve security from HighSpeed1 and Deutsche Bahn
7. Take advantage of Value Management with Cordelis Consulting Ltd, and safe time and money on your station development projects
8. Learn from global industry leaders. With contributions from CEOs, CCOs and Directors, hear from the decision makers who are shaping the future of commercial rail revenue

Key speakers include:

• Sophie Boissard, CEO, SNCF Gares & Connexions
• Jannie Haek, CEO, SNCB-Holding
• Fabio Battaggia, CEO, Grandi Stazioni
• Kerstin Gillsbro, President, Jernhusen
• Chris Scoggins, CEO, National Rail Enquiries
• Sir Roy McNulty, Chairman, Rail Value for Money Study
• Mike Goggin, Director of Stations and Customer Service, Network Rail
• Gerd Neubeck, Chief Security Officer, Deutsche Bahn
• Andreas Hamprecht, Head of Business Development, DB Stations & Services AG
• Akihiko Nakamura, General Manager of London Office, Central Japan Railway Company

For more information please visit the website at: or email


Park Plaza Amsterdam Airport
Melbournestraat 1, Lijnden 1175 RM, Netherlands
Reservations: Europe Toll-free + 0800-487-6215
Telephone: +31 (0) 20 6580 580 Fax: +31 (0) 20 6580 585


Melbournestraat 1, Lijnden 1175 RM