Process Excellence 2011 is Australia’s premier event offering real life strategies, techniques and practices to help all attendees achieve successful deployment, tackle the challenges that hinder process transformation and implement effective systems and maintain strong competitive advantage with enhanced customer engagement. Leading business improvement practitioners from across Australia and beyond will share their successes, failures, innovations, findings and key lessons learnt. You will gain practical insights into the latest developments on Lean, Six Sigma, Kaizen, Culture Change, Optimising Customer Satisfaction, Key Measures of Deployment, Risk Management and more.