This 3 days workshop is ITIL V3 Foundation Training and focuses on providing knowledge and comprehension of the key concepts, structure, terminology and processes of ITIL.
This entry level certification offers candidates a general awareness of the key elements of the ITIL V3 Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices.
There are four levels of certification within the V3 scheme:

• ITIL V3 Foundation in IT Service Management
• ITIL Intermediate Level - Service Lifecycle & Service Capability Streams
• ITIL V3 Expert Certificate
• ITIL V3 Master Qualification

Key Benefits. The Foundation course offers first-level training for IT personnel and customers of IT to gain an understanding of the ITIL terminology. Delegates will gain knowledge of the ITIL Service Lifecycles, the ITIL processes, roles and functions. They will also gain an understanding of how the Service Lifecycle provides effective and efficient IT Services which are aligned and underpin Business processes. The course culminates with an optional multiple choice exam leading to the Foundation Certificate in IT Service Management, a pre-requisite for further ITIL courses leading to the ITIL Expert diploma.