This presentation will address the characteristics of successful demand management programs, including goals, strategies, material selection, workshops, telephonic advice lines, software, and promotional activities. Finally, information about 18 self-care studies that demonstrated an average savings of $71.42 per employee in 9 months will be presented.

Learning Objectives:

- Participants will be able to state 5 benefits of a medical self-care program.
- Participants will be able to state the 5 major components of a medical self-care program.
- Participants will be able to cite the research results from 3 medical self-care studies.
Areas Covered in the Seminar:

- Benefits of self-care programs.
- Most common reasons for outpatient utilization of care.
- Selecting self-care workshops and publications.
- Telephonic self-care / nurse advice lines.
- Computer-based and online self-care programs.
- Increasing program participation.
- Legal implications.
- Evaluating a self-care program.