IT Performance: ottenere risultati con i dati e non con l’intuizione

Venue: Residenza di Ripetta

Location: Rome, Italy

Event Date/Time: Oct 13, 2011 End Date/Time: Oct 14, 2011
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The success and growth of every IT organization is dependent upon how it uses its critical data to track performance and make decisions. The principal is based on the understanding that "You don't get what you want, you get what you measure". In spite of this, far too many IT departments are overwhelmed with measures and underwhelmed with the results from those measures. Why? Because IT organizations do not know the secrets of how to unlock the potential of performance measurement. Performance measurement is not understood.

This course clears up much of the confusion surrounding performance measurement for IT. It provides practical approaches and frameworks that provide insights and into your most critical performance measurement questions.

What you will learn
The seven deadly sins of performance measurement
Why the "right" IT performance measures are critical for IT organizations to exceed
How to exploit the principles and concepts that underlie effective IT performance measurement programs
How to differentiate effective IT performance measures from ineffective or misleading measures
How the right use of IT performance measures is a powerful change enabler
How to use IT performance measures as the basis for implementing IT and corporate strategy
The subtle but important differences between types of IT performance measures
When it is most appropriate to use each type of measure
The common pitfalls inherent in IT performance measurement programs
What frameworks are appropriate for which situations to achieve break-through IT results
What an IT Balanced Scorecard is and how it can be instrumental to implement IT strategy
What an IT Dashboard is and when to use it to get results
Main Topics
Overview of IT Performance Measurement
The Common Pitfalls of Performance Measurement
The Difference Between a “Dashboard” and a “Scorecard”
The “Science” of Proven Performance Measurement Techniques and how to apply them to IT
The “Art” of IT Performance Measurement
IT Performance Measurement for monitoring and improving IT Operations
IT Performance Measurement for implementing Change - Introduction to the Balanced Scorecard
Putting the Balanced Scorecard to work in IT
Selecting the “Right” IT Measures
The Ten Keys to an Effective IT Performance Measurement Program
Bringing it All Together


Via di Ripetta 231