This 3 days workshop is ITIL V3 Foundation Training and focuses on providing knowledge and comprehension of the key concepts, structure, terminology and processes of ITIL.

Course Description

Learn about process improvements, benefits, and challenges of ITIL v3, and get your ITIL v3 Foundation certification. We guarantee you'll pass the ITIL Foundation v3 Exam. With hundreds of successful students and 95%+ pass rate, we're confident that our ITIL training is the best in the industry.

In this exciting and dynamic course, you will get an introduction to the lifecycle of managing IT services to deliver to business expectations. Using an engaging case study, you'll learn the core disciplines of ITIL best practices. Upon completing this course, you'll be well positioned to successfully complete the associated ITIL exam required for entry into the future ITIL v3 intermediate-level training courses.

ITIL v3 covers five core disciplines: Service Strategy Service Design Service Transition Service Operations Continual Service Improvement This course includes handouts and references useful after the class, as well as practice sessions, quizzes, exam strategies, and test-taking tips. What You'll Learn: Key concepts of ITIL Important principles for improving IT operations Vital processes and functions Practical guidance for applying ITIL to everyday IT situations How to align with business, control costs, and improve IT service quality Strategies to balance IT resources