Improving Customer Service with a One-Stop Enrollment Model
Venue: Club Quarters, Central Loop
|Event Date/Time: Oct 24, 2011||End Date/Time: Oct 26, 2011|
Institutions that have successfully adopted one-stop models have reported increases in student satisfaction and retention. If you are considering a one-stop model on your campus, you must first carefully consider the academic, registration, and financial service transactions that will need to be blended, as well as your institutional space and resource limitations.
Join us in Chicago to explore the various challenges and solutions to building a successful one-stop model to improve student service and support. We will examine the five main components of the planning and implementation process:
Physical space considerations
HR issues - change management and training
The advantages and applications of technology and virtual applications
WHO SHOULD ATTEND
Institutional leaders and practitioners who are considering adopting a one-stop model or are in the process redesign phase of their one-stop implementation will benefit from this event. Institutional teams from enrollment, financial services and financial aid, academic advising, and the registrar's office are encouraged to attend.
OPTIONAL POST-CONFERENCE WORKSHOP
Customer Service Essentials for Enrollment Staff
This workshop will help attendees learn both process redesign and communication techniques to improve customer relations. More information can be found on the agenda page.