The Government Contact Centre Forum, Dubai, December 12-15, 2011 (Govt-CC)

Venue: Crowne Plaza Hotel

Location: Dubai, United Arab Emirates

Event Date/Time: Dec 12, 2011 End Date/Time: Dec 15, 2011
Registration Date: Dec 12, 2011
Early Registration Date: Oct 15, 2011
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Description

Government and quasi-Government departments worldwide are one of the biggest call centre markets in the world, and here in the Middle East, the situation is rapidly becoming similar. Governments have realized that citizen requirements for information, clarifications, advice on legal issues, process/services complaint handling, benefits, etc are as important (if not more important) to the individual as the quality of customer service they receive on a normal commercial product purchase; and they are taking steps to improve the quality of these citizen interactions".



As with all new fields, the need for the assimilation of key concepts, proven blueprints, sector experience and sound guidance is paramount and the inaugural INSIGHTS Government Contact Centre Forum has been designed specifically with these attributes in mind.




Govt-CC Will Help You To Understand How To :


1 Define an optimum Contact Centre strategy according to governmental and public requirements

2 Move away from "cost centre" thinking to "value returns" achievements

3 Take advantage of outsourcing options

4 Develop and motivate staff to ensure they provide an optimum public experience and maximize their RoI

5 Leverage new Contact Centre technology developments including social media interactions

6 Set and achieve the best set of KPI's for your situation



The Government Contact Centre (Govt-CC) Forum Features


An expert-lead conference, packed with customized content and relevant case studies

Multiple learning opportunities with industry specialists through subject-specific tutorials and workshops

Exceptional networking with some of the leading Middle East Call Centre Awards winners and a Call Centre site visit.

Unique attendance bonus including a Call Centre reference CD, special INSIGHTS offers & discount vouchers, vendor offers, etc.

Attractive pricing and discount offers



The Govt-CC Forum Brings Together Senior Personalities, Including


  • Contact Centre Strategy Experts
  • International Contact Centre Specialists
  • Award Winning Regional Contact Centre Practitioners
  • Middle East Outsourcing Providers
  • Contact Centre Technology & Process Experts
  • Social Media Innovators
  • Customer Service Directors
  • Government Representatives
  • Venue

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