The Government Contact Centre Forum, Dubai, December 12-15, 2011 (Govt-CC)
Venue: Crowne Plaza Hotel
|Event Date/Time: Dec 12, 2011||End Date/Time: Dec 15, 2011|
|Registration Date: Dec 12, 2011|
|Early Registration Date: Oct 15, 2011|
As with all new fields, the need for the assimilation of key concepts, proven blueprints, sector experience and sound guidance is paramount and the inaugural INSIGHTS Government Contact Centre Forum has been designed specifically with these attributes in mind.
Govt-CC Will Help You To Understand How To :
1 Define an optimum Contact Centre strategy according to governmental and public requirements
2 Move away from "cost centre" thinking to "value returns" achievements
3 Take advantage of outsourcing options
4 Develop and motivate staff to ensure they provide an optimum public experience and maximize their RoI
5 Leverage new Contact Centre technology developments including social media interactions
6 Set and achieve the best set of KPI's for your situation
The Government Contact Centre (Govt-CC) Forum Features
An expert-lead conference, packed with customized content and relevant case studies
Multiple learning opportunities with industry specialists through subject-specific tutorials and workshops
Exceptional networking with some of the leading Middle East Call Centre Awards winners and a Call Centre site visit.
Unique attendance bonus including a Call Centre reference CD, special INSIGHTS offers & discount vouchers, vendor offers, etc.
Attractive pricing and discount offers
The Govt-CC Forum Brings Together Senior Personalities, Including