Event Date/Time: Nov 19, 2011 End Date/Time: Nov 20, 2011
Registration Date: Oct 30, 2011
Early Registration Date: Sep 25, 2011
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<b> Root Cause Analysis </b>

Root Cause Analysis

This 2-day course presents an overview of the
different approaches to root cause analysis and
introduces tools to initiate this highly effective approach to problem management.
This course provides an in-depth understanding of how to identify a range of potential root causes;
select the most likely root cause; investigate at the of the problem; identify potential solutions; decide on the optimum solution having assessed the risks associated with each solution; assess the risk associated with delivering the solution to customers and assess drivers for, and the resistance to, implementing the solution. When problems are discovered or issues happen, the most frequent response is to rush to find a