Figure out how to create a bonding relationship with your customer, which will really last. Explore new trends in Social Media and their impact on the CRM and Loyalty. Find answers to your questions from top leaders from various industries.

Latest addition to the prestigious speaker panel:

Carlos Gustavo Paulo
Industry Manager, Google, Portugal
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Listen to and learn from experts through:

* 15+ presentations (13 from Global Fortune 1000 companies)
* 10 different regions
* 9 different industries
* Have a possibility to network and benchmark
* Explore new trends in Social Media and their impact on CRM & Loyalty
* Learn from the industry experts
* Discover the best practice how to influence the WOM throughout the Social Media.
* Extend your knowledge about how to retain a customer
* Identify the crucial points of effective Loyalty Program
* Benefit from the interactive discussions

To view the detailed program with topics for this year’s biggest CRM gathering REQUEST AGENDA by email: silvia.anderson@flemingeurope.com phone: +421 257 272 105 website: www.flemingeurope.com