Energy Revenue and Customer Management World Europe 2011

Venue: Royal Garden Hotel

Location: London, United Kingdom

Event Date/Time: Dec 06, 2011 End Date/Time: Dec 08, 2011
Registration Date: Dec 06, 2011
Early Registration Date: Nov 18, 2011
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Customer and revenue management strategies and opportunities for power utilities and their partners
Increase Revenue Streams
Learn about partnerships, customer analytics, data and call centre management to effectively generate new, as well as increase existing revenue streams.

Create a customer-centric organisation
Discover the world of possibilities within excellent customer care: customer engagement platforms, loyalty schemes, retention, brand image, using new customer technologies and turning staff into customer champions.

Unlock the future of Smart technology
How to implement smart meters and infrastructure, and their combined ability to influence customers’ energy consumption. How to ensure commercial success via structured business models.

Market liberalisation means the industry is becoming increasingly competitive, and utilities are facing new competitors (such as retailers leveraging their brand and trusted relationship into the power provision space).

This event is squarely focused on the customer and revenue management side of the utilities business.

2011 Key speakers include:

Andrew Rawlinson, Head of Business and Performance Development, RWE Npower
Tommy Nilsson, Business Information Officer – Customer Solutions, Vattenfall
John Pietryszak, Head of New Business Development, Scottish Power
Mark Cullen, Head of Metering Product and Strategy, Eon Germany
Nils Gunnar From, Managing Director, Stourman Energi
Johan Ohnell, Managing Director, Telge Energi
Gavin Roberts, Head of Strategy, Eon
Luca Marchisio, Pricing and Portfolio Manager, Enel
...and many more leading European energy providers

For full 2011 programme and speaker details please visit the website: