Conflict Resolution Skills For Difficult Situations - PEICE

Venue: Calgary

Location: Calgary, Canada

Event Date/Time: Oct 26, 2011 End Date/Time: Oct 27, 2011
Registration Date: Oct 26, 2011
Early Registration Date: Oct 26, 2011
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Course Information:


This two-day course will provide participants with a framework for resolving conflict more effectively by understanding what conflict really is and how to prevent it from taking on a life of its own in the workplace. The course will illustrate that conflict is natural whenever human beings work together; therefore it is critical that course participants have the skills to handle and manage conflict in productive ways. Through a combination of lectures and interactive exercises, participants will learn different conflict resolution styles and how and when to use them, how to strengthen staff trust and morale using positive verbal and non-verbal communication techniques, and effective intervention and facilitation strategies.

A complete set of course materials and lunches are included.



The Positives and Negatives of Conflict

Types of Conflict

Using the Johari Window

The Five Stages of Conflict

Discovering Your Own Conflict Resolution Style

The Communication Funnel

Developing Your Questioning and Listening Skills

The Seven Steps to Ironing Things Out

Developing Your Facilitation Skills

Setting Norms

Making an Intervention

Instructor(s): Paul Endress

Paul Endress is a recognized expert in the application of psychology to business in the areas of communication and workplace synergy. His expertise in these subjects is the result of a quarter-century of entrepreneurial experience, a decade of research, and a number of certifications in related areas of psychology and linguistics. Paul is a sought-after authority and speaker, having been quoted and published in such A-list publications as The New York Times, USA TODAY, Entrepreneur and Forbes. By combining his training with research and real life business experience, Paul’s greatest satisfaction comes from helping professionals solve the challenges of conducting business in the 21st Century. He has presented to thousands of HR, corporate and association professionals, and is the author and developer of a number of continuing education courses.


Additional Information

Delivery Method: Classroom Training
Fee: $ 1395 CAD
Location Calgary, AB
CEU: 1.6 Continuing Education Units
PDH: 16 Professional Development Hours

Sessions: Date Start Time - End Time
1. Wednesday, October 26, 2011 8:30 AM - 4:30 PM
2. Thursday, October 27, 2011 8:30 AM - 4:30 PM