Customer Self-Service 2011 (CSS)

Venue: L’Aqua, The Roof Terrace

Location: Sydney, New South Wales, Australia

Event Date/Time: Nov 28, 2011 End Date/Time: Nov 30, 2011
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Given the move towards customer centricity and an increase in the use of self service which in turn lowers the need for call centre customer service, companies need to use customer analytics to measure feedback and behaviour to improve the user experience. Companies regularly employ various self service options for their customers ranging from mobile technologies, online banking, kiosks and so on.

Customer self-service comprises of many areas for a business and is extremely cross-functional and at Customer Self-Service 2011 the topics that arise in this area cover a number of different areas:

Customer Experience
Online Banking
Web Portals
Mobile Self-Service
Customer Analytics
Location Based Marketing
Social Media
And more…
You are not alone. Learning how to effectively develop core capabilities in these areas is a concern for all business, and if companies can stay abreast of new technologies and consumer demand, and meet their customer where they want to be met, they will succeed.