Mastering Loyalty for Sustainable Profitability (T1111ML)

Venue: Radisson Blu (SAS) Gautrain Hotel

Location: Johannesburg, Singapore

Event Date/Time: Nov 21, 2011 End Date/Time: Nov 23, 2011
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Nearly every business has an increasingly global footprint or is facing new competitors both locally and from outside their home territory. Many loyalty schemes can demonstrate increases in revenues for operators and it is evident that loyal customers tend to spend more than their promiscuous counterparts.

Just a small percentage of customers account for a high percentage of profit.

Loyal customers spend twice as much as promiscuous shoppers and the best thing is that they keep coming back.

Join world class market practitioner, Mr Mike Atkin, CEO of MJA Associates, in this 3 days workshop to master the dynamics of customer loyalty and ensure their programmes stand the test across borders and culture to carve out true competitive advantage.

Seats are limited! To secure your seats or for more information, call us today at +65 6557 9183 or email us at