|Event Date/Time: Dec 12, 2011||End Date/Time: Dec 14, 2011|
We are glad to announce the up coming ITIL V3 Foundation Course by Ms. Liz Gallacher leading to certification from EXIN Accredited Training Provider in Philippines.
Manila: 12 â€“ 14 Dec â€˜11
The Foundation Level of the ITIL Qualification Scheme focuses on providing knowledge and comprehension of the key concepts, structure, terminology and processes of ITIL.
This entry level certification offers candidates a general awareness of the key elements of the ITIL V3 Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices.
Service Strategy: designing, developing and implementing service management as a strategic asset to align with Business processes.
Service Design: The design and development of service and service management processes.
Service Transition: The building, testing, authorizing, documenting and implementing new and changed services into operation.
Service Operation: The day-to-day support and management of live services
Continual Service Improvement: Creating and maintaining value for customers through monitoring and improving services, processes and technology throughout the lifecycle.
Thanks & Best Regards