ITIL V3 Foundation Course

Venue: Philippines

Location: Mnila, Philippines

Event Date/Time: Dec 12, 2011 End Date/Time: Dec 14, 2011
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Dear All,

We are glad to announce the up coming ITIL V3 Foundation Course by Ms. Liz Gallacher leading to certification from EXIN Accredited Training Provider in Philippines.

Manila: 12 – 14 Dec ‘11

The Foundation Level of the ITIL Qualification Scheme focuses on providing knowledge and comprehension of the key concepts, structure, terminology and processes of ITIL.

This entry level certification offers candidates a general awareness of the key elements of the ITIL V3 Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices.

Service Strategy: designing, developing and implementing service management as a strategic asset to align with Business processes.

Service Design: The design and development of service and service management processes.

Service Transition: The building, testing, authorizing, documenting and implementing new and changed services into operation.

Service Operation: The day-to-day support and management of live services

Continual Service Improvement: Creating and maintaining value for customers through monitoring and improving services, processes and technology throughout the lifecycle.

Thanks & Best Regards
Nakita Romero