Maximising the strategic use of client feedback to achieve firm-wide improvement

Venue: London

Location: London, United Kingdom

Event Date/Time: Feb 29, 2012 End Date/Time: Feb 29, 2012
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Do you feel that your firm is actually improving its service through feedback or do your lawyers see it as just another barrier to getting work done? Firms effectively using client feedback are strengthening their relationships with their clients, and their lawyers deliver a better service year on year. Rosemarie Ghazaros, former global director of marketing at Linklaters and director of marketing at Deloitte, will show you how to ensure that your client feedback is not just a token waste of time and show you how to set the right goals, drive the system properly and effect real improvement based on that system.