A Practitioner’s Guide to Disability Awareness (CET1APG)

Venue: Live Webinar

Location: -

Event Date/Time: Dec 15, 2011 End Date/Time: Dec 15, 2011
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Persons with visible, sensory and hidden disabilities face unique problems in accessing our legal system. Legal practitioners have obligations to accommodate clients, employees and others with all types of disabilities, and must now understand the environmental, architectural, logistical, societal and cultural barriers that define and impact the rights of disabled individuals in order to properly represent their clients.

The program will cover the following topics:

- Developing cross-disability sensitivity and awareness, including people's first language
- Identifying best practices in customer service through the use of disability etiquette and effective communication skills
- Identifying some common characteristics of difficult people who may have a mental health condition and practical tips on how to have positive interactions
- Identifying and responding to requests for accommodations