Event Date/Time: Apr 17, 2012
End Date/Time: Apr 17, 2012
One of the most common sources of client dissatisfaction is the way firms handle potential conflicts and confidentiality issues. Getting this wrong can not only destroy client relationships but also lead to regulatory or legal action and loss of reputation. 2011 has seen a fundamental change to the nature of the regulatory regime with the introduction of the new SRA Handbook of regulations. The move has enforced outcomes-focused regulation and a reliance on core principles which defines fundamental ethical and professional standards. The rules on conflicts and confidentiality need to be considered in this new light. Tracey Calvert helped draft the new SRA Handbook and was the Senior Ethics Advisor to the SRA's ethics team, placing her at the forefront of consultants working in this area. This masterclass will ensure that delegates are fully aware of how they need to monitor and handle their conflicts and confidentiality within their firms. The masterclass will be particularly relevant to managing partners, partners, heads of risk and strategy, and any heads of departments who need to know how to keep the firm safe in these circumstances.