Customer management IQ is proud to be bring you our 7th Annual Call Centre Week Canada Summit. We are transitioning the event to just be once a year to bring you a bigger & more impactful group of speakers. Our focus will be to provide you with cutting edge insights and strategies from Directors of successful call centers that you can use to help yours take the next step.

IQPC’s 7th Call Centre Week Canada event in Toronto will give you the know-how to transform the traditionally perceived call centre model to being digitally enabled, understand the ROI and qualitative benefits to be gained, develop effective VoC programs, and learn how to better engage front line employees to drive your workforce amid change.

This conference promises to be a networking and discussion-filled event that will give you the opportunity to turn these innovative practical solutions into tangible successes for your call centre.

Don’t miss the interactive workshops for take-home and instantly applicable strategies: * Creating A Customer Centric Environment * Developing A Long Term Roadmap For Your Digital Communication Centre * Internal Leadership Strategies For Creating A Motivated Staff