At FUSION 12, itSMF USA and HDI, two leaders in the world of service management, are joining forces to elevate the standards in service management education. FUSION 12 brings together the best of the best—the best speakers, the best vendors, the best networking and social activities—all in a beautiful venue. Our goal? To provide you with an educational experience facilitated by only the most respected minds in service management so you can return to office with a solid action plan and valuable business contacts.

This four-day conference includes:
•More than eighty informative presentations;
•Five engaging keynote presentations;
•Powerful networking opportunities;
•Roundtable discussions;
•Breakfast meetings;
•Formal seated meals for those who choose the Executive Connections Package;
•A welcome reception in the Expo Hall; and
•A bigger, bolder conference party.