Social CRM Workshop (CRM10)
Venue: M Hotel Singapore
|Event Date/Time: Apr 09, 2012||End Date/Time: Apr 10, 2012|
|Early Registration Date: Mar 09, 2012|
â€¢ Are you extracting social customer data and insights to deliver improved service and experience?
â€¢ Do you know how to create loyalty programmes through Social CRM?
â€¢ How do you get maximum ROI from Social CRM implementation?
This practical 2-day workshop aims to equip you with the knowledge, skills and tools to understanding the evolution of the social customer, refining company processes and embracing Social CRM for a revitalised customer experience. Through hands-on sessions and in-depth case studies, find out how you can create online content with customer intelligence, build customer loyalty and acquire effective sales leads through streamlined processes, measure the ROI of social as well as achieve customer management excellence with PR and social media teams. At the end of the workshop, you will be able to effectively capitalise on Social CRM to generate revenue and transform the total customer experience