The Customer Experience Summit

Venue: Miami Marriott Biscayne Bay

Location: Miami, Florida, United States

Event Date/Time: May 21, 2012 End Date/Time: May 23, 2012
Early Registration Date: Mar 23, 2012
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The buzz created by our 3rd Customer Experience Summit in May 2011 has left us and industry leaders in no doubt that Customer Experience is at the forefront of every corporate strategy today! Instead of looking at multiple channel integration including social and mobile as challenges to contend with, innovative leaders are embracing these opportunities and emerging as the brands with that competitive edge. Can your brand afford not to invest in the future of customer interaction?

Customers are now expecting excellent customer service via websites, social media, and mobile platforms in addition to the conventional call center and in-store point of contacts. Creating customer satisfaction and delivering an engaging message across these channels and touch points are essential drivers to designing engaging customer centric initiatives.

IQPC’s 4th Customer Experience Summit in Miami will give you the know-how to employ the voice of the customer as your company differentiator and leverage up-and-coming technologies to stand out amongst the competition! With the onset of emerging technologies such as behavioral analytics and the advanced technology driven channels of Social Media, Mobile, and Knowledge Based Web Self-Serve, it is imperative to your business to learn how to quantify this experience, apply the latest marketing tools and touch points, generate a higher level of customer loyalty, and proactively utilize insights from the voice of the customer.