Government Contact Centre Summit 2012 (GCC 2012)

Venue: Sydney

Location: Sydney, NSW, Australia

Event Date/Time: Aug 28, 2012 End Date/Time: Aug 29, 2012
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Government contact centres are caught in the middle of two diverging trends – the increasing expectations of customers and decreasing budgets in light of the current fiscal climate.

This, coupled with the migration of customers from traditional contact points to alternative delivery channels such as social media, means that in order to match customer expectations – government contact centres need to be more agile than ever.

To help you adapt to this rapidly changing environment the Government Contact Centre Summit 2012 will be focusing on the following key topics:

Conducting a comprehensive service review and mapping out true customer value
Tips for increasing staff engagement, reducing non-attendance and improving productivity
Best practise examples of recruiting and retaining talented staff
Strategies for successfully managing the transition to a multi-channel environment
Approaches for getting the most of an outsourcing or partnership arrangement
Managing avalanche call volumes during natural disasters and ensuring business continuity
Tools for creating and maintaining a customer service culture in your organisation
Register NowRegister by June 15th, 2012 to receive up to $400 off standard price.

CLICK HERE to download a copy of the draft agenda.
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