Process Excellence for Government 2012 (PE for Government 20)

Venue: Rydges on Swanston

Location: Melbourne, Victoria, Australia

Event Date/Time: Apr 30, 2012 End Date/Time: Apr 02, 2012
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Government in Australia is caught in the middle of two diverging trends – the increasing expectations of the general public and decreasing budgets in light of the current fiscal climate.

With budgets unlikely to increase in the near future, the only way to bridge this gap is to play smarter by reducing unnecessary waste and focusing your resources on the services which are of the highest value to your customers.

In light of this, Process Excellence for Government 2012 will be focusing on:

- Strategies for building and maintaining a continuous improvement culture within your organisation

- Tips and tools for gaining buy-in from senior management, middle management, and front line staff

- Case studies of how other government departments have successfully utilised business improvement tools to reduce waste and process variability

- Gain an insight into how councils are using their training programmes to facilitate organisational alignment and culture change

- Learn how other departments are prioritising their projects to ensure that they get the greatest returns

- Hear how other organisations have improved their customer service through conducting a strategic service review and reengineering their processes accordingly