3rd Annual UAE Customer Service Week

Venue: Abu Dhabi

Location: Abu Dhabi, United Arab Emirates

Event Date/Time: Sep 30, 2012 End Date/Time: Oct 03, 2012
Early Registration Date: Aug 12, 2012
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Improving your organisation’s performance by implementing a customer-centric strategy
It can cost five times more to buy new customers than retain existing ones. Source: TARP
68% of customer defection takes place because customers feel poorly treated. Source: TARP
95% of complaining customers will do business with you again if you resolve the complaint instantly.
Source: Lee Resource Inc
Customer service represents a key differentiator in today’s highly competitive market environment. With rising and ever-changing customer expectations, continuous monitoring of customer needs is critical for your organisation to remain competitive and deliver on your customers' expectations. An emphasis on customer service is therefore a critical factor to ensure your organisation’s success and competitiveness.
Why you need to attend 2012 UAE Customer Service WeekEnhance your organisation's performance and competitiveness by improving customer satisfaction, retention and loyalty through efficient service delivery
Understand your customer needs and expectations by regularly measuring and monitoring your organisational performance
Raise your service standards by developing and implementing a customer-centric strategy in your organisation
Increase quality of service by enhancing employee engagement and empowerment through continuous learning and coaching
Efficiently allocate resources by identifying your organisation's customer service strengths and weaknesses and the necessary areas for improvement
Benchmark and share your expertise to promote customer service excellence across the Middle East

Bank Benchmark Index (BBI) Awards
With multiple changes in the banking environment, which bank has it all figured out? The 2012 Bank Benchmark Index Awards were created to reward the banks which value customer service and strive towards service excellence. The BBI has matured into one of the UAE’s most anticipated reports in the industry and with the recent changes in the banking environment, several challenges are bound to present itself. Which bank set itself apart from the rest? Be there to find out!
There will be 8 awards this year:
Best Bank-Overall Performance
Best Bank- Branch Performance
Best Bank- Call Centre Performance
Best Bank- Website Performance
Best Islamic Bank
Best International Bank
Most Improved Bank
Most Highly Recommended Bank